Privacy Policy

Privacy Policy

Effective Date: 9 April 2025

At MedSurg Weight Loss, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal and health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

• General Information: Name, contact details, date of birth, Medicare and insurance info.
• Health Information: Medical history, treatment notes, referrals, test results, mental health notes.
• Payment Information: Credit card or EFTPOS details.
• Website Usage Data: IP address, browser type, and pages visited (non-identifiable data).

2. How We Collect Your Information

• Direct contact with you (in person, by phone, or online).
• From GPs, specialists, and other healthcare providers.
• Through our website forms or booking system.
• Via email, SMS, or telehealth platforms.

3. Why We Collect Your Information

• To provide safe, effective medical and allied health care.
• To communicate with you about appointments and results.
• To coordinate care with your other providers (with consent).
• To manage billing, Medicare, and insurance claims.
• To meet legal obligations and improve service delivery.

4. How We Store and Protect Your Information

We securely store your information using encrypted digital systems and secure physical records. Our staff are trained in privacy and data protection protocols.

5. When We Disclose Your Information

• With your explicit consent.
• As required or authorised by law.
• To prevent serious threats to health or safety.
• To health providers involved in your care.
• For Medicare, billing, or administrative functions.

6. Accessing and Correcting Your Information

You may request access to your personal records or ask for corrections if needed. Please contact us in writing. We will respond within a reasonable timeframe.